Privacy Policy

This privacy policy outlines how we collect, use, protect, and handle your personal information when you visit our website, blog, or app. Your privacy is very important to us, and we are committed to transparency and compliance with all applicable privacy laws.

1. Information We Collect

  • Personal Information: When you register, order, subscribe, or fill out forms on our site, we may collect personal details like your name, email, mailing address, phone number, and any additional details needed to enhance your experience.

  • Automatically Collected Information: We may gather certain information automatically, such as IP addresses, browser types, device IDs, and usage patterns to help us improve our service and ensure website security.

2. When We Collect Information

  • We collect information when you actively provide it on our website, such as when registering, placing an order, subscribing to communications, or filling out any form.

3. How We Use Your Information

  • Service Delivery: To personalize and improve your experience and respond to customer service inquiries.

  • Transaction Processing: To process purchases quickly and efficiently.

  • Communication: To send updates on orders, promotions, or service changes.

  • User Support: To respond to your inquiries via email, chat, or phone.

4. How We Protect Your Information

  • Data Security: Our site undergoes regular security scans and uses encryption (SSL) to protect your sensitive data.

  • Access Controls: Your data is accessible only to authorized personnel who are required to keep it confidential.

  • Payment Processing: All transactions are processed by a secure third-party gateway provider. We do not store any payment details.

5. Use of Cookies and Tracking Technologies

  • Purpose: Cookies help us remember your preferences, process orders, and analyze site traffic for improved user experience.

  • Options: You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain site features but will not prevent you from making purchases.

6. Third-Party Disclosures

  • Data Sharing: We do not sell, trade, or transfer personal data to third parties without user consent, except where necessary to fulfill services or comply with the law.

7. Third-Party Links

  • Our website may include third-party links. We are not responsible for the privacy practices of other sites and encourage users to read the privacy policies of any linked websites.

8. Advertising and Google Analytics

  • Google Ads: We use Google AdSense to display ads on our site. Google may use cookies to tailor ads based on prior site visits.

  • Opt-Out: You can adjust your ad preferences on Google’s Ad Settings or opt-out of third-party ad cookies through the Network Advertising Initiative or Google Analytics Opt-Out Browser Add-On.

9. User Rights

  • Access and Correction: You may view or correct your personal information by logging into your account.

  • Right to Deletion: Upon request, we will delete your personal data unless required by law to retain it.

  • Do Not Track: Our site respects Do Not Track (DNT) signals and does not use tracking for advertising when DNT is enabled.

  • Data Requests: Contact us to submit any request concerning your personal data rights.

10. Children’s Privacy (COPPA)

  • Our services are not intended for children under 13, and we do not knowingly collect personal data from minors. Please contact us if you believe we have collected data from a child so we can promptly delete it.

11. California Online Privacy Protection Act (CalOPPA)

  • In accordance with CalOPPA, users can visit our site anonymously. Our privacy policy link is accessible on our homepage, and users will be notified of any significant policy changes here.

  • Do Not Sell or Share My Personal Information: We provide California residents with the right to opt out of data sales, even though we do not engage in the sale of personal information.

12. Fair Information Practices

  • Data Breach Notification: In the event of a data breach, affected users will be notified via email within 7 business days.

  • Individual Redress: We uphold the right of users to seek redress against unauthorized data processing or breaches.

13. CAN-SPAM Compliance

  • Unsubscribe: To opt-out of email communications, follow the instructions at the bottom of each email or contact us directly to be promptly removed from all correspondence.

Contact Us For questions regarding this privacy policy, please reach out to us at: info@charlestonmailandmore.com